ESCALACENTER undertakes to protect the privacy of users who access this website and/or any of its services. The use of the website and/or any of the services offered by ESCALACENTER implies acceptance by the user of the provisions contained in this Legal Notice and Privacy Policy and that their personal data will be treated as stipulated. Please note that although there may be links from our website to other websites, this Privacy Policy does not apply to other companies or organizations to which the website is redirected. ESCALACENTER does not control the content of third party websites nor does it accept any type of responsibility for the content or privacy policies of these websites.



In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, (RGPD) and Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights (LOPD GDD), we offer you the following information on the processing of your personal data:

Who is responsible for the processing of your data?


Our details are listed at the beginning of this legal notice.

We process the information provided to us to provide and invoice our services and products.
If you give us your consent, we can also process your data to send you information about our activities, products or services.
How long will we keep your data?
The personal data provided will be kept as long as you are a user of our services or want to receive information about them, and if you participate in a promotion while it is active, and then, during the periods established to comply with our legal obligations

What is the legitimacy for the processing of your data?
1. The legal basis for the processing of your data is the consent you give us.

(Under 14 years old) It will be understood that the information sent by under 14 years old has been sent with the consent of their legal representatives. If this is not the case, the legal representative must make it known as soon as possible.


2. Compliance with applicable laws or execution of a contract. In specific circumstances, we may need to process your personal data to comply with a relevant law / regulation, or to comply with our obligations under a contract to which you are subject.


To which recipients will your data be communicated?
The data will not be communicated to third parties, unless required by law or necessary to fulfill the purpose of the treatment.


Anyone has the right to obtain confirmation as to whether or not we are processing their personal data.
The persons concerned have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data no longer are necessary for the purposes for which they were collected.
In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case we will stop processing them, except for compelling legitimate reasons or for the exercise or defense of possible claims.

Interested persons also have the right to the portability of their data.
Finally, the interested parties have the right to submit a claim to the competent Control Authority.

How can you exercise your rights?
By sending us a letter attaching a copy of a document that identifies you to our physical or electronic address (which appear at the beginning of this Legal Notice.


How did we get your data?
The personal data we process comes from the interested party himself, who guarantees that the personal data provided is true and is responsible for communicating any changes. Data marked with an asterisk are mandatory in order to provide the requested service.


What data do we process?
The categories of data we can process are:

Identification data.
Postal or electronic addresses
Other data requested in our forms.

The data is limited, given that we only process the data necessary for the provision of our services and the management of our activity.


For what purpose do we process your data?
We may process your personal data for the following purposes:

- Provide contracted services.

- Facilitate the purchased products.

-Respond to your requests for information, products or services

-Where we have legal obligations, process personal data

- Hiring staff

-Plan and develop organizational aspects (such as internal communications, budgets, administration and project management);

-Provide access to our resources

-Process payments

-Manage the website

-For any additional purposes for which we are required to notify you and obtain your consent, including purposes required by local law, we will obtain your consent before processing your personal data for those purposes.




We apply the security measures established in article 32 of the RGPD, therefore we have adopted the necessary security measures to guarantee a level of security appropriate to the risk of the data processing we carry out, with mechanisms that allow us to guarantee confidentiality, integrity, availability and permanent resilience of treatment systems and services.

Some of these measures are:

-Information on data processing policies to staff.
-Performing regular backups.
-Data access control.
-Regular verification, evaluation and assessment processes.



ESCALACENTER acts with the greatest possible diligence so that the data and information it offers on its website is updated at all times, although it does not guarantee or take responsibility for the accuracy and updating of the website's contents, reserving the right to modify these contents at any time. ESCALACENTER will also not be responsible for the information that can be obtained through links included on the website.


Commercial relations with customers will be governed by the general conditions that, where applicable, are established by ESCALACENTER in a specific document for this purpose, or by the specific agreements that can be agreed with customers.



ESCALACENTER undertakes through this medium not to carry out misleading advertising. For these purposes, therefore, formal or numerical errors that may be found throughout the content of the different sections of the Web, produced as a result of incomplete maintenance and/or updating of the information contained in these sections. ESCALACENTER, as a consequence of what is provided in this section, undertakes to correct it as soon as it becomes aware of these errors.

ESCALACENTER undertakes not to send commercial communications without identifying them as such, in accordance with the provisions of Law 34/2002 on Services of the Information Society and electronic commerce. For these purposes, all information that is sent to ESCALACENTER's customers will not be considered as commercial communication provided that its purpose is to maintain the existing contractual relationship between the customer and ESCALACENTER, as well as the performance of information tasks and other activities specific to the service that the customer has contracted.



The use of this website implies full acceptance of the terms of this legal notice. This Legal Notice and all the relationships established between ESCALACENTER and the User of the Web and its services will be governed by the provisions of Spanish legislation.


- Last revision: October 2023