We inform our French customers that we accept ANCV holiday vouchers
General holiday rental conditions (Revised in 01/02/2024)
Escalacenter sl
Reservations
Reservations are made effective by an advance payment of 40% of the rental price (100 € minimum) within 72 hours. The reservation will be automatically cancelled in case of nonpayment within this delay.
The rest of the payment shall be made when receiving the keys on the date of arrival.
Deposit
You will be required to pay a deposit upon arrival. The amount will vary according to the property (300 € / 500 €).
We will make an appointment before your departure to check the conditions of the property and return your deposit.
Tourist tax
According to Decree 5/2012 dated 20 March, a tourist tax of 1€ per day and person over 16 years old must be paid upon your arrival, with a maximum of seven days per stay.
Arrival-Departure
Upon arrival, you must pick up the keys at the offices of Escalacenter between 4 and 7 p.m. Sundays and holidays to be consulted.
Any arrival after 7 p.m. must be notified as soon as possible, and may incur in extra expenses.
On departure day the property must be cleared before 10 a.m., and the keys returned to the agency. The property must be left clean and tidy.
Services not included
The rental price does not include bedlinen, bath towels, kitchen towels or the final cleaning of the property.
Escalacenter offers these services and others, upon request. Check our prices.
Cancellation
In case of canecellation, you must notify us in writing by email. Once we receive the email, you will receive a cancellation form to complete and submit. Escalacenter will process the refund based on the emailnotification date.
All cancellations will incur in the following penalties:
- Up to 60 days before arrival date, 10% of the deposit plus 80€ cancellation fee.
- Between 59 and 30 days before arrival date, 50% of the deposit plus 80 € cancellation fee.
- Under 30 days before arrival date, 100% of the deposit.
In the event that, for unforeseen reasons and not attributable to Escalacenter (fire, flood, sale, etc.) The accommodation cannot be occupied, Escalacenter reserves the right to provide a replacement property with similar conditions or higher, or, if the client so wishes, reimburse the paid amount.
Pets
No pets allowed.
Stay
The maximum number of people staying in the property is stated in the contract.
After arrival, you have 24 hours to point out any problems or defects you may encounter.
Tenant(s) agree to comply with the rules of the property, especially those regarding the use of the swimming pool and common areas.
Special clause for drought situation
The measures to manage episodes of regional water shortages agreed by the Government of Catalonia (Generalitat de Catalunya) and/or other competent public administrations will be mandatory for both contracting parties. In compliance with the regulations, services may be affected that cannot be carried out normally. No such event will entail any type of compensation.
Data Protection
In compliance with the provisions of Organic Law 3/2018, of December 5, on Protection of Personal Data and Guarantee of Digital Rights and in the General Data Protection Regulation 2016/679 (RGPD), we inform you that the personal data contained in this documentation they have been collected from the contacts maintained by you with staff from: ESCALACENTER and incorporated into the file owned by ESCALACENTER sl called client, the treatment of which is the responsibility of the entity, with address at PASSEIG DEL MAR 4 17130 L'ESCALA (Girona) Its purpose will be the management of contractual relations (purchase, sale, rentals, etc.) and commercial relations, collections and corresponding payments, as well as the sending of commercial and/or advertising information about our products and services. This data will be stored for possible commercial relations in the future. The signature of this document implies the provision of consent for this treatment.
In accordance with the provisions of Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of the Organic Law on the Protection of Personal Data, if you do not wish for the personal data provided to be used by for advertising and/or commercial prospecting purposes regarding our products and services, mark the following box with an x:
Likewise, we inform you that you can exercise the rights of access, rectification, cancellation and opposition established in the regulations, as well as revoke your consent, by writing to C/ PASSEIG DEL MAR 4 17130 L'ESCALA or to INFO@ESCALACENTER.COM.
(Revised in 01/02/2024)
